Refund & Cancellation Policy

Last updated October 19, 2026

ChitChat is operated by John Barbagiannis. This page explains what you pay for, how to cancel, and when refunds are given.

What we charge

• Free plan: $0. Browse, build a profile and send winks.
• ID verification: $3.99 one-time, covering one ID + selfie check. Each new attempt after a failed check is $1.99.
• Premium: $14.99 per month.
• Gold: $29.99 per month.

All prices are in US dollars and are shown before you pay. Payments are processed securely by Stripe.

Automatic renewal

Premium and Gold are monthly subscriptions. They renew automatically each month on the same date, at the price you signed up for, until you cancel. Changing between Premium and Gold takes effect right away: upgrading charges only the difference for the rest of the month, and downgrading credits the unused amount to your next bill.

How to cancel

Cancel anytime, in a few taps: open the Me tab and choose Cancel subscription. You won't be charged again, and you keep your plan's features until the end of the month you've already paid for. You can also email us at chitchatapp.payment@gmail.com and we'll cancel it for you. Deleting your account also cancels any subscription.

Refunds

• Subscriptions: monthly payments aren't refunded for partial months, since you keep access until the end of the period you paid for.
• ID verification: the fee pays for the check itself, so it isn't refunded once a check has been submitted, whether it passes or not.
• Mistakes are always fixed: if you were charged twice, charged after cancelling, or charged without permission, email us within 60 days and we'll refund it in full.
• Removed accounts: if we suspend an account for breaking our Community Guidelines, the subscription is cancelled right away and future charges stop.
• Where the law in your state gives you more rights, we follow the law.

Questions about a charge?

Charges appear on your statement as CHITCHAT. Email chitchatapp.payment@gmail.com before disputing a charge with your bank, and we'll usually sort it out within 2 business days. You can see your receipts and update your card in the Me tab under Payment card and receipts.

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